Frequently Asked Questions

If you have any questions regarding our products and offerings, please check out our frequently asked questions here. If you still need help then please feel free to contact us at sales@2ndhnd.com

General

We do not have a store, our products are refurbished in our premises in Scotland and distributed from there. 

Pricing

Yes we provide a VAT receipt with all our products sold.

Products

Our website shows our current stock levels and is updated in real time. We cannot always advise on re-stocking dates for out of stock items, however, feel free to ask. We currently do not have the facility to notify on when stock becomes available, but we are working on this.

We are proud here at 2ndhnd.com to recycle the past to save the future. All our products are refurbished to the highest standard before leaving our factory to reach you looking like new. Our aim is to make you feel just as proud of your new chair as we are while saving the planet.

All our chairs are suitable for working from home working, if you have questions about a specific chair please chat with us or send an email to sales@2ndhnd.com.  

The standard is carpet castors however these can be changed on request to hard floor castors.

We recommend that you use a draftsman chair with a height of 55-75cm for working at a breakfast bar.

The height range on the electric desk is 65-90cm.

Our website shows our current stock levels and is updated in real time. We cannot always advise on re-stocking dates for out of stock items, however, feel free to ask. We currently do not have the facility to notify on when stock becomes available but we are working on this.

We are unable to order stock, however our stock is updated on a regular basis. We ask you to keep up to date with our current range online. We currently do not have the facility to notify on when stock becomes available but we are currently working on this.

If you have furniture that that’s clean, and from a trusted furniture brand simply send us an email and we’ll be in touch. Email us at CS@2ndhnd.com. If you have fewer than 15 items please send through photographs and a detailed list of the items of furniture and we’ll respond promptly with an offer.

We offer a 12 Month Warranty on all products. Please take a look at our Warranty Policy for more information.

Please refer to our "Taking care" section on our website - https://www.2ndhnd.com/pages/taking-care

We only have the pictures on the website, if you have a specific question please contact us at sales@2ndhnd.com 

Returns

We hope you will love our products, however if you are not happy, we offer a 14-day return policy from the time you received your product. Please read our returns policy for more information - https://www.2ndhnd.com/pages/refund-policy 

Shipping

We aim to dispatch in 5-10 working days. We will send you an email when it is dispatched and then provide the delivery details by email. We are happy to check your order status fo you, just send us your order number to sales@2ndhnd.com

  • UK delivery is free and may take 5-10 working days from dispatch.
  • EU deliveries cost £85 and are made by 3rd party courier DHL and may take 7-10 days from dispatch.
  • All orders are produced/prepared and dispatched from our warehouse in Scotland.

All products listed include VAT in the price and the import/custom fees are included in the £85 shipping cost. 

Yes we do. Our EU deliveries cost £85 and are made by 3rd party courier DHL and may take 7-10 days from dispatch.

We do not offer a collection service. Products are shipped from our warehouse in Scotland FREE of charge.

Thanks for visiting our FAQ page! We hope you found what you're looking for, if not please contact us at sales@2ndhnd.com